Shape the Future of Community Operations with tombola!

We are on the lookout for a proactive and strategic Community Operations Manager to join our dynamic team at tombola. Embrace this exciting opportunity to lead, innovate, and elevate our community operations to new heights.

Key Responsibilities of a Community Operations Manager 🔧

• Lead cross-functional projects with a focus on enhancing community operations and customer experience through innovative solutions.
• Collaborate closely with product teams to drive synergy and alignment with business objectives.
• Implement and monitor KPIs and scorecards to continuously improve processes and customer satisfaction.
• Handle complex employee relations cases effectively, ensuring a cohesive team environment.
• Utilise industry insights to identify areas for improvement and develop actionable plans.
• Foster open and transparent communication across all departments for seamless collaboration.
• Motivate and inspire your team to achieve common goals and excel in their roles.
• Stay informed about industry challenges and changes to keep our operations agile and competitive.

What We Are Looking For in You 😇

Essential Skills and Experience:

• Proven leadership and management experience with financial accountability.
• Exceptional communication and listening skills, with a knack for aligning teams to a common cause.
• Comprehensive understanding of operational practices and systems within the industry.
• Ability to research effectively and translate findings into strategic plans.
• Demonstrated experience in identifying and implementing creative solutions for operational improvements.

Desirable Skills and Experience:

• Prior experience in the gambling industry or EU regulated markets is advantageous but not essential.
• Familiarity with staff survey or employee engagement tools to enhance team dynamics.

Benefits of Joining tombola 💰

At tombola, we foster a culture of inclusivity, flexibility, and ongoing personal and professional development. Enjoy a competitive salary and a plethora of benefits, including quarterly bonuses, tombola merch, free breakfasts and lunches at the office, private healthcare, hybrid working, and more. Discover more about our benefits and work environment on our careers page.

Elevate Your Career at tombola! 🎱

Join a team where your contributions are valued, and creativity is encouraged. We pride ourselves on crafting every software element in-house, embracing a revolutionary approach to our industry. If you're ready to lead community operations and contribute to our vibrant community, apply now, and bounce with us to the next level!