Join Our Vibrant Team! 🌟

Are you passionate about fostering dynamic communities and fluent in Spanish? We are seeking a highly motivated individual to join us as a Community Team Leader. As we continue to grow, your role will be crucial in nurturing our community and enhancing user experiences across multiple platforms.

Core Responsibilities 💼

Create and Apply Task Rotas

Design and implement task schedules to ensure seamless operational flow and team efficiency.

Complete Operational Shifts

Participate in and oversee operational shifts, including identity verification processes to maintain community integrity.

Maintain Team Communication Channels

Keep all team communication channels active and up-to-date, including managing WIKI pages.

Report and Escalate Key Events

Monitor significant community events and escalate them appropriately to ensure timely resolutions.

Support Efficient Time Management

Assist the team in effective time allocation and prioritisation of tasks to enhance productivity.

Report Process Failings

Identify and communicate any process inefficiencies to the Community Team Leader for continuous improvement.

Share Best Practices

Highlight and disseminate effective practices within the team to elevate standards and performance.

Provide Multi-jurisdictional Support

Deliver cross-team support across various jurisdictions to ensure cohesive community management.

Communicate Important Business Changes

Facilitate clear communication of key business updates and changes to the community.

What We Offer 🚀

Join a thriving workspace that encourages personal growth, inclusivity, and professional development. We offer a competitive salary package along with a suite of benefits designed to enhance your work-life experience.

Pay: 13.90€/hour and Night plus 1.44€/hour

Working Pattern: (all times local to Spain)

Monday: 0800 - 1400
Tuesday: 1800 - 0000
Wednesday: 1800 - 0000
Thursday: 1800 - 0000
Friday: 1800 - 0000

Type of Contract: Temporary - Coverage of long unpaid leave.

Attributes of Success 🚀

• Education to at least bachelor’s degree.
• Exceptional communication skills that effectively bridge diverse team members and community participants.
• A proactive approach to learning and continuous improvement within the role.
• Capability to identify and propose innovative solutions for community engagement challenges.
• Fluency in Spanish and English is essential for successful role execution
• Very good knowledge of MS office (especially Excel and PowerPoint).

• Previous experience in a similar position, supervising an active team.
• Relevant experience in staff development and performance management processes.
• Substantial experience dealing with HR matters.

Become an integral part of our story and contribute to a community where everyone has the opportunity to shine. We look forward to welcoming a leader who is ready to impact and innovate.