9 Month Contract (Maternity Cover) - Full time 40 hours

Remote (Please only apply if you live within an hour’s commute of our Sunderland office, as there will be occasions when you’ll need to attend meetings or training on-site).

Shift Pattern: Monday 8am–4pm / Thursday 12pm–8pm / Friday & Saturday 6am–2pm / Sunday 8am–4pm (Tuesday & Wednesday off)

We have a fantastic opportunity for a motivated and passionate individual with proven team leadership experience to join our Safer Gambling team as a Team Leader on a 9-month contract to cover maternity leave.

At tombola, player protection is at the heart of everything we do. As Team Leader, you’ll guide and support a talented team, creating a safe and enjoyable environment for our players while helping your team grow and succeed together.

You’ll lead by example, bringing experience in coaching, developing, and motivating others, while fostering a positive, inclusive atmosphere where everyone feels free to be themselves and proud of the work they do.

In this role, you’ll play a key part in reviewing and improving our internal processes, making sure our Safer Gambling practices are finely tuned to put players first and protect them from gambling-related harm. You’ll also work closely with our Compliance team to ensure we stay ahead of the game, meeting regulatory requirements and maintaining that perfect balance between safety and fun.

If you’re an experienced leader who’s passionate about player protection and thrives in a collaborative environment, we’d love to hear from you.

Your responsibilities will include: 🧐

• Motivate your team to new heights!
• Collate & analyse performance data.
• Produce quality control reports.
• Support & share best practice across the Player Protection function.
• People Management.
• Training content creation & delivery.
• Participate in internal/external audits.
• Business update champion: Keeping up to date & sharing important updates with your team.
• Complaints/escalations.
• Take ownership of our staff survey, responding to anonymous people surveys.
• Conduct monthly coaching.
• Hold regular meetings with our team & well-being 1-2-1s.

In addition to the above you will also be responsible for: 🔎

• Long Term Absence reviews & return to work planning.
• Trainee probation reviews.
• Crisis escalation.
• Training.
• Recruitment.
• Onboarding/offboarding process management.

Skills we are seeking: 😇

• English language skills (including reading, writing and speaking the language) are essential for this role.
• A minimum of 1 years' experience within a people management role is essential.
• Experience in a similar role in a regulated environment is desired.
• Strong understanding of responsible gaming principles is desired.
• Exceptional communication and leadership skills.

At tombola, we know that our differences make us stronger and that thinking differently is key to long-term success. We work hard to create a culture of inclusivity where everyone can celebrate our Free to be me value. We are committed to creating opportunities for everyone here at tombola, and we welcome applications from all backgrounds and encourage individuals to apply, even if you don’t meet every requirement.