Customer Fraud and Risk Advisor (Dutch Speaking)
Customer Fraud and Risk Advisor (Dutch Speaking)
Remote
Hours: 40 Hours (Available shift pattern below)
10am-6pm Tuesday, Wednesday, Thursday, Friday and Saturday (Days off are Sunday and Monday)
* Please only apply for this role if you are able to work the shift pattern above and can speak, read and write Dutch language.
Do you have an eye for detail and a knack for identifying potential risks? Are you an expert in conducting evaluations, mitigating risks and ensuring companywide compliance?
You will play a key role in managing risks across our operations, within our Dutch-speaking territories. This role requires strong analytical skills, thorough understanding of risk management principles, and impeccable Dutch proficiency. Your contributions will safeguard our company's reputation, finances, and overall integrity.
What will you do?
As a Risk Advisor, you will be responsible for identifying potential risks, conducting assessments, implementing risk mitigation strategies, and ensuring company-wide risk compliance. You will collaborate with various departments to win together and ensure all potential risks are identified and addressed promptly and effectively. Staying ahead of the game ensuring that we maintain our high standards and meet all regulatory and legal requirements when it comes to fraud and crime prevention.
Key responsibilities
- Interpretate player activity to help identify fraudulent activity or bonus abuse.
- Undertake thorough and accurate risk assessments.
- Respond quickly to risks identified via internal control procedures.
- Support the business to ensure we adhere to business and regulatory standards.
- Identify and report suspicious activity through internal/external reporting procedures.
- Hold interactions with players to obtain a greater understanding of the behaviour which has been detected.
- Work closely with other SG (safer gambling) teams to reduce risk of harmful gambling.
- Complete enhanced customer due diligence to know our customers.
- Complete source of fund/proof of fund document review to ensure legitimacy and source of funds being used to gamble.
Skills and experience we want you to have
- Dutch language skills are essential (This includes being able to read, write and speak the language)
- Digital fraud experience is essential
- Experience with Risk Assessment and Mitigation
- Understanding of Regulatory Requirements
- Strong Analytical Skills
- Excellent Communication Skills
- Ability to Work Collaboratively
* Applicants must be 18 years or older to apply for this role.
** Please note if you are successful in obtaining this position you will be asked to complete a DBS check. Your offer will be subject to a DBS check coming back complete and approved.
Full job description available upon request.
- Department
- Customer Experience
- Remote status
- Fully Remote
Inclusion and Diversity
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Networks
Staff Networks are where people with lived experience can get together in a safe, non-judgemental space to discuss the unique experiences and difficulties faced within the workplace.
A part of our Inclusion and Wellbeing strategy is to support networks within tombola. We have an established Women’s Network and Disability Network and will soon be launching more networks too.
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Flexibility
Remote working isn’t something that’s new to us, 95% of our Customer Experience team are based at home.
All our Chat Hosts, Community Team Leaders, Community Shift Leaders and Customer Service Advisors work from home, giving them great flexibility. Our teams are contracted to different shift patterns to work for various lifestyles. At tombola you’re free to be yourself, so if 9-5 doesn’t work for you, one of our home-based roles could.
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Free to be me
At tombola, we truly believe that our differences make us stronger. We’re committed to supporting our people to be their true selves. We want to champion different opinions, backgrounds and experiences to enable us to achieve our long term goal of becoming the World’s Biggest Bingo brand. Take a look at our Values.
Benefits and perks that put a spring in your step
🎉 Social events and parties
🏠 Home setup contribution
📈 Quarterly bonus
🏥 Private healthcare
📆 Additional holidays
Want to know more about the benefits of joining the tombola team, check them out here.
We're award winning
Our teams are passionate about what they do and have been recognised across the industry for their efforts in delivering a great player experience with a key focus on Safer Gambling. With the value “Player first. Always” always front of mind, it’s no surprise we lead the way, and have the awards to prove it.
Some of our recent awards include:
- Bingo Operator of the Year, EGR Operator Awards 2023
- Gold Advanced Level 3, Safer Gambling Standards Certification 2023
- Safer Gambling Operator, EGR Operator Awards 2022
Customer Fraud and Risk Advisor (Dutch Speaking)
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